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ChatGPT Logo Award Winner Product Badge
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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Multi-Language Support

83

Style and Tone Suggestions

83

Long Form Content Generation

83

Text Personalization

83

Customization

82

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Arnaldo Ariel A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use but sometimes inaccurate answers.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ease of use and availability of features. The continuous improving.

What is your favorite aspect of this product?

Quick and easy to use.

What do you dislike most about this product?

Sometimes it doesn't give accurate replies.

What recommendations would you give to someone considering this product?

Use it and it will improve your productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Roystin D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Our daily companion towards innovative writing

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

easy to sign in, more accurate information

What is your favorite aspect of this product?

its' free and I don't need to spend my money

What do you dislike most about this product?

Nothing comes to my mind

What recommendations would you give to someone considering this product?

This product needs no recommendation, everyone would love to have a writing assistant and when compared to other products available out there, chat gpt is more reliable

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Francis M.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

versatile, insightful, adaptive and knowledgeable

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its adaptability to different tones and contexts, ability to generate detailed and creative responses, broad general knowledge, and integration of tools like web browsing and code execution. Its conversational design emphasizes natural engagement, making interactions feel fluid and intuitive, while its ability to learn user preferences over time enhances personalized assistance.

What is your favorite aspect of this product?

My favorite aspect is adaptability : it is rewarding to tailor responses to different tones, contexts, and user needs, creating personalized and meaningful interactions. It feels like collaborating dynamically with users.

What do you dislike most about this product?

Its responses depend on the quality of the input it receive, miscommunication or unclear instructions can reduce effectiveness. It also don’t always have access to real-time updates without the browser tool, which can limit discussions on breaking news or rapidly evolving topics.

What recommendations would you give to someone considering this product?

1. Be clear and specific with your prompts. 2. Try it for many tasks to see its versatility. 3. Use tools like browsing and coding for advanced needs. 4. Ask follow-up questions to refine results. 5. Double-check outputs for accuracy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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