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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Multi-Language Support

83

Style and Tone Suggestions

83

Long Form Content Generation

83

Text Personalization

83

Customization

82

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Cissy A.

  • Role: Finance
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Chatgpt is a gamer for the industry

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT utilizes a sophisticated language model that enables it to generate highly coherent and contextually relevant text, often surpassing the quality of other AI chatbots.

What is your favorite aspect of this product?

ChatGPT's versatility is impressive. It can adapt to different styles of writing, from formal to informal, and can generate creative text formats like poems, scripts, and musical pieces. This flexibility makes it a powerful tool for various creative and practical applications.

What do you dislike most about this product?

nothing really for now

What recommendations would you give to someone considering this product?

For anyone who wish to take their writing and research to another level

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adriel O.

  • Role: Public Sector
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

AI leader, no doubt. But it could be greater.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its voice modes, multilingual, are unmatched.

What is your favorite aspect of this product?

Voice modes, canvas, deep search, web search, and personalized GPTs.

What do you dislike most about this product?

Limitation of requests per LLMs while paying a subscription, only 20 on search, seems low... Advanced voice mode was promised, and I waited 4 months for it. Memory was useful, but low window of context.

What recommendations would you give to someone considering this product?

Decide on why you will use it, but premium is a must. Unfortunately, you have limited uses per model, so don't waste them on stupid easy prompts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Keshav G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic everyday tool

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

it's uniqueness to solve any problem that requires text- one doesn't need to google and find.

What is your favorite aspect of this product?

it helps me in content generation, finds solution to all answers, helps me in my assignments. so it is time saving and accurate most of the time. it has been a new revolution in my life, it has easened my life very much.

What do you dislike most about this product?

It's pricing, i don't understand why have they kept pricing here it should be free like google and also image generation features should be there and also the avtar thing it is weird. Also, it is unable to generate very long texts as it has limit. Plus, the thing that disappoints me the most it does not produce accurate results for coding and mathematics questions.

What recommendations would you give to someone considering this product?

Remove pricing and make all features free of cost like bard, include image generation, product accurate results for questions asked.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

Cons

  • Less Productive
  • Under Delivered

Most Popular ChatGPT Comparisons

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