This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.3 /10

596 Reviews Write a Review

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Style and Tone Suggestions

Multi-Language Support

Text Personalization

Long Form Content Generation

Customization

Templates

Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Translation missing: en.product_page.ratings.score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Translation missing: en.product_page.ratings.score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

khalendar s.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Make life easier by using it!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I think functioning of ChatGPT is very unique and highly intelligent.

What is your favorite aspect of this product?

ChatGPT has been very helpful for me in my business, I use it daily in promotions of my car business.

What do you dislike most about this product?

It could be cost effective!

What recommendations would you give to someone considering this product?

I guarantee everyone that ChatGPT will be a great product for you and your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aryan Priyansh D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

User-friendly Interface

What is your favorite aspect of this product?

Effectiveness

What do you dislike most about this product?

Pricing is bit higher

What recommendations would you give to someone considering this product?

The product is great

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Bob K.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Enhances Productivity but Algorithm is Biased!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It's ability to remember exactly how the chat began has influenced by stay with using CHATGPT. It can understand changing needs of the person behind the keyboard as you progress through and even sometimes go ahead of thoughts especially in email writing.

What is your favorite aspect of this product?

It's ability to integrate with developer toolkits like React and other Javascript frameworks. As someone with some background in Software Engineering, I highly enjoy this feature even during email marketing which is my current job.

What do you dislike most about this product?

The algorithmic bias especially against African culture and wisdom. Additionally, images are not yet very clear as sometimes they are wrongly spelt.

What recommendations would you give to someone considering this product?

Ensure you doublecheck your information especially if it is focused on African literature and wisdom.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Cons

Inhibits Innovation

Latest Research

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Multi-Language Support Recieve content or translate text into multiple different languages.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

khalendar s.

Make life easier by using it!

Likeliness to Recommend

Pros

Aryan Priyansh D.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Bob K.

Enhances Productivity but Algorithm is Biased!

Likeliness to Recommend

Pros

Cons

Most Popular ChatGPT Comparisons

Grammarly Business

QuillBot

Notion

Jasper AI

Surfer SEO

Copy.ai

Title

1
Since last award

Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Style and Tone Suggestions

Multi-Language Support

Text Personalization

Long Form Content Generation

Customization

Templates

Integration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support