What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChatGPT Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChatGPT.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Style and Tone Suggestions
Multi-Language Support
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews
Dinesh reddy E.
- Role: Consultant
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2025
Easy to use
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out for its ability to generate contextually aware, human-like responses, continuously adapting to conversation style and user preferences, while being fine-tuned for a wide variety of topics and tasks.
What is your favorite aspect of this product?
My favorite aspect is the ability to engage in dynamic, meaningful conversations that adapt to a wide range of topics and user preferences, making interactions feel more personal and natural.
What do you dislike most about this product?
One limitation is the inability to access real-time information or browse the internet, which can sometimes result in outdated responses.
What recommendations would you give to someone considering this product?
I would recommend exploring its versatility in generating creative content, solving problems, and providing conversational assistance across various topics, while keeping in mind its limitations regarding real-time data.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Ezinne A.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Fantastic Product
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out with its conversational depth, adaptability, and the ability to provide contextually aware responses.
What is your favorite aspect of this product?
My favorite aspect is the ability to engage in dynamic, natural conversations that can shift across topics and provide personalized, relevant insights.
What do you dislike most about this product?
One limitation is the occasional difficulty in understanding highly complex or nuanced prompts, especially when generating detailed or specific images based on text alone.
What recommendations would you give to someone considering this product?
I would recommend exploring it's versatility by trying out different types of conversations, from casual chats to more complex inquiries, to fully appreciate how adaptable and informative it can be.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Keagan W.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
Love it, It really has changed how i view AI
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
o, while other AI products might focus on specific areas (e.g., customer service bots, or more domain-specific tools), ChatGPT’s versatility and focus on conversation make it stand out in its space.
What is your favorite aspect of this product?
The variety of topics I get to discuss with it.
What do you dislike most about this product?
While Chatgpt can simulate empathy and respond in a way that’s supportive, It doesn't truly “feel” or fully understand emotions the way humans do. That can make the responses sometimes seem less genuine, especially in very sensitive contexts.
What recommendations would you give to someone considering this product?
Keep in mind that while conversations with ChatGPT are private, it's always a good idea not to share sensitive personal data, just as you would be cautious with any online tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
