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OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.3 /10

596 Reviews Write a Review

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Style and Tone Suggestions

Multi-Language Support

Text Personalization

Long Form Content Generation

Customization

Templates

Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

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AI Code Generation

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ChatGPT Reviews

Akintayo A.

Role: Information Technology
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2025

promising AI that needs more organization

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

it has sophisticated natural language processing techniques, and it allows it to understand context and give appropriate, human-like responses.

What is your favorite aspect of this product?

it can be personalized and the website also includes advanced features such as web browsing capabilities and data analysis tools

What do you dislike most about this product?

it can give redundant and generic answers at times.

What recommendations would you give to someone considering this product?

Take advantage of Chatgpts ability to customize the AI for completing specific tasks for different industries (your industry)

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Chibuzor O.

Role: Operations
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

It is a good software to behold and it delivers.

Likeliness to Recommend

6 /10

What differentiates ChatGPT from other similar products?

What differentiates ChatGPT from other similar products is its mode of functionality and unique services it renders.

What is your favorite aspect of this product?

My favourite aspect of this product is its fast mode of response and processing of information.

What do you dislike most about this product?

What I dislike most about this product is the fact that it's plagiarism checks is low.

What recommendations would you give to someone considering this product?

I will strongly recommend this product to anyone considering using it because, it is a good software.

Pros

Friendly Negotiation
Helps Innovate
Performance Enhancing
Enables Productivity

Ngozi O.

Role: Consultant
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

"Free" "Easy to use" "Efficient"

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGpt is easy to use,and it gives you a summary of whatever you want, it's efficient,user friendly and my most importantly free

What is your favorite aspect of this product?

Use of grammar, Template,ease of use and fast

What do you dislike most about this product?

It sometimes hangs,it doesn't always give you the answer that you need,it sometimes summarizes something that you needed in details

What recommendations would you give to someone considering this product?

It's free but efficient,saves time ,ease of use

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Multi-Language Support Recieve content or translate text into multiple different languages.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Akintayo A.

promising AI that needs more organization

Likeliness to Recommend

Pros

Chibuzor O.

It is a good software to behold and it delivers.

Likeliness to Recommend

Pros

Ngozi O.

"Free" "Easy to use" "Efficient"

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Style and Tone Suggestions

Multi-Language Support

Text Personalization

Long Form Content Generation

Customization

Templates

Integration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support