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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Drag and Drop User Interface

86

Large File Optimization

85

3rd-Party Integrations

85

Audit Trail

85

Real-Time Synchronization

85

Cognitive Content Services

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Breadth of Features

86

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Rich W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Fabulous for teamwork and document sharing

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

The BOX App allows for simple file sharing amongst groups, with the option to drag and drop files. It is a comprehensive solution with integration and administrative features. The interface seems to be quite simple to use. It ensures the cloud-stored files' version of history is always up to date. In addition, I am impressed by how well it can synchronize files.

What is your favorite aspect of this product?

Box's ease of use is one of the reasons I appreciate it so much. All your material can be easily managed, shared, and collaborated on. It is an excellent tool for minimizing data and storage duplication, which is especially useful while working remotely or offline. I can upload and share files with my team and collaborate in real-time by annotating and signing papers digitally.

What do you dislike most about this product?

When many users attempt to make changes to the same shared file, the 'Editing' feature offered by the Box app might experience some hiccups in functionality. To 'Edit' a file, one has to have the proper authorizations (access/permissions). If the appropriate permissions are granted, anybody can change or remove the file entirely.

What recommendations would you give to someone considering this product?

It's now straightforward for teams to share files, even if they're spread across different countries—good software for organizing and exchanging data in a large business. Working together like this is beneficial in the realm of scientific inquiry. Your information is safe from now on. We save time and energy by working on the product together in real time throughout our sessions.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Tracy T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

All rounded file management solution

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

I use Box notes to collaborate with other Box users to annotate and edit documents in real-time. This makes it possible for me to collaborate with coworkers inside and outside of my organization to share ideas and take notes in real time.

What is your favorite aspect of this product?

The fact that everything can be done directly online is what I adore most. I can share files from wherever I'm and doing so will ultimately increase work efficiency. It's a collaborative tool and can seamlessly connect to the company website to enable interaction, and there are no failures or requirements for additional systems to be installed.

What do you dislike most about this product?

The graphic design of the dashboard should be simpler, more tangible, and more adaptable. Box Drive is also difficult to navigate and slow to update. Rather than this, I had no issue with it and I think with a little effort they can easily resolve this issue.

What recommendations would you give to someone considering this product?

In our organization we use it because it provides a secure method for moving data around, it makes it easy for data to be sent from websites without issues, and it also includes a storage system that is both practical and essential. I believe Box is a secure way to sync and share files with others if you are also worried about security then have it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Holly A.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Super easy software for collaborations.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box interfaces with company IT infrastructures and promises to enable secure remote work. Our firm finds that it facilitates effective interaction when receiving and transmitting papers from clients. I am unsure about similarities to other items because I have been using a box for a while.

What is your favorite aspect of this product?

While we are a relatively tiny business, I can easily imagine how a business with hundreds of people might safely share data and interact in real-time using this great platform. Whether I want to access Box from a pc, mobile device, Windows computer, or an iOS device, I always find it simple to use. In addition to file storing, which is Box's major function for us, we also utilize it for interaction and a small amount of process automation.

What do you dislike most about this product?

When numerous people are editing the very same file, the Box application's editor feature occasionally has trouble operating properly. To modify a file, special privileges are needed. There are also relatively few options for uploading documents from Box with some other platform. Additionally, anyone with access permissions can alter or remove the file. By doing this, we risk losing important data and occasionally seeing corrupted files.

What recommendations would you give to someone considering this product?

It also keeps track of revisions, and since links are shared rather than emails of documents, there is no doubt as to which edition of a file we are now viewing. The development history of Box is what I like the most. I can quickly go back to an earlier version of a file if I unintentionally post a newer one. Overall, Box is assisting us in a variety of ways.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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