What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAmazon Chime Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Amazon Chime.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
80 Plan to Renew
5
Since last award
76 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Altruistic
- Security Protects
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Keyboard Mouse Control
Audio Controls
Audio Conferencing Call in Bridge
Video Conferencing
Screen Share
Facilitator Functions
File Transfer
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Customization
Business Value Created
Amazon Chime Reviews
Deeksha S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Dec 2023
Best in class Video Conferencing
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Amazon Chime stands out for streamlined AWS team communication with excellent audio/video settings, mute options, and schedule management. However, its frequent updates and intrusive update window placement can be bothersome.
What is your favorite aspect of this product?
My favorite aspect is Amazon Chime's lightweight design for efficient virtual meetings, offering flexibility in payment and impressive features like unlimited person-to-person connects, tight security, and integration with Okta for MFA.
What do you dislike most about this product?
The constant updates and their intrusive nature can be disruptive. Understanding the pricing model, which varies for different features, may pose challenges for users.
What recommendations would you give to someone considering this product?
Consider Amazon Chime for seamless AWS team communication. Embrace its pay-as-you-go model and impressive features. Be aware of update interruptions and take time to understand the pricing structure.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lalit P.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2025
Chime over Zoom/Webex messenger!!
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Amazon Chime differentiates itself through deep AWS integration, letting users embed meetings into apps via the Chime SDK. It offers unique meeting features like “call me” dial-in, visual roster with noise indicators, and seamless cross-device sync. Its pay-as-you-go pricing and strong AWS-level security make it cost-efficient and enterprise-friendly.
What is your favorite aspect of this product?
My favorite aspect of Amazon Chime is its tight integration with AWS services, especially the Chime SDK, which makes it easy to embed high-quality audio, video, and chat features directly into custom applications while leveraging AWS scalability and security.
What do you dislike most about this product?
What I dislike most about Amazon Chime is its less intuitive user experience and limited adoption, making it harder to collaborate with external partners compared to more widely used tools like Zoom or Teams.
What recommendations would you give to someone considering this product?
I’d recommend Amazon Chime mainly if your organization is already deeply invested in AWS, since the SDK and integrations add strong value. For general meetings, weigh it against more widely adopted platforms like Zoom or Teams for ease of collaboration. Also, consider the retirement timeline (service ending in 2026) and plan long-term alternatives if adoption is critical.
Pros
- Efficient Service
- Caring
- Saves Time
- Respectful
Cons
- Under Delivered
SHUBHAM V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2023
Amazon's take on team communication!
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.
What is your favorite aspect of this product?
Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.
What do you dislike most about this product?
Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.
What recommendations would you give to someone considering this product?
This is a perfect solution for teams that are currently juggling multiple communication apps.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Inspires Innovation
Cons
- Under Delivered
