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Amazon

Amazon Chime

Composite Score

6.9 /10

CX Score

7.0 /10

20 Reviews Write a Review

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

76 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

4% Negative

1% Neutral

95% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Security Protects

Cons

Under Delivered

Feature Ratings

Average 76

Mobility

Web & Desktop Conferencing

Presence IM

Secure Access

Continuous UCC

Centralized Management Portal

Communications

Audio Transcription

Speech Access and Personal Assistant

Call Management

Session Border Controller

Vendor Capability Ratings

Average 73

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Breadth of Features

Business Value Created

Ease of Customization

Also Featured in...

Web and Video Conferencing - Midmarket

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Amazon Chime Reviews

Md t.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

The Amazon's personal chat/meet system

Likeliness to Recommend

7 /10

What differentiates Amazon Chime from other similar products?

I don't believe for it to provide something new or different. Over all its just a good app for internal use of Amazon employee. But it's kind of pain, if you are using it outside amazon organisation

What is your favorite aspect of this product?

Only favourite aspect is the instant messaging

What do you dislike most about this product?

It needs like very high net speed to run compare to all other competitors. And it will get stuck multiple time.

What recommendations would you give to someone considering this product?

Nothing as it is as easy to use as any other meet application

Pros

Helps Innovate
Trustworthy
Respectful
Generous Negotitation

Lalit P.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Chime over Zoom/Webex messenger!!

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime differentiates itself through deep AWS integration, letting users embed meetings into apps via the Chime SDK. It offers unique meeting features like “call me” dial-in, visual roster with noise indicators, and seamless cross-device sync. Its pay-as-you-go pricing and strong AWS-level security make it cost-efficient and enterprise-friendly.

What is your favorite aspect of this product?

My favorite aspect of Amazon Chime is its tight integration with AWS services, especially the Chime SDK, which makes it easy to embed high-quality audio, video, and chat features directly into custom applications while leveraging AWS scalability and security.

What do you dislike most about this product?

What I dislike most about Amazon Chime is its less intuitive user experience and limited adoption, making it harder to collaborate with external partners compared to more widely used tools like Zoom or Teams.

What recommendations would you give to someone considering this product?

I’d recommend Amazon Chime mainly if your organization is already deeply invested in AWS, since the SDK and integrations add strong value. For general meetings, weigh it against more widely adopted platforms like Zoom or Teams for ease of collaboration. Also, consider the retirement timeline (service ending in 2026) and plan long-term alternatives if adoption is critical.

Pros

Efficient Service
Caring
Saves Time
Respectful

Cons

Under Delivered

SHUBHAM V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Amazon's take on team communication!

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.

What is your favorite aspect of this product?

Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.

What do you dislike most about this product?

Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.

What recommendations would you give to someone considering this product?

This is a perfect solution for teams that are currently juggling multiple communication apps.

Pros

Helps Innovate
Unique Features
Efficient Service
Inspires Innovation

Cons

Under Delivered

Latest Research

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

82 Likeliness to Recommend

76 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Secure Access Establishment of a VPN session to the internal phone system.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Midmarket

Amazon Chime Reviews

Md t.

The Amazon's personal chat/meet system

Likeliness to Recommend

Pros

Lalit P.

Chime over Zoom/Webex messenger!!

Likeliness to Recommend

Pros

Cons

SHUBHAM V.

Amazon's take on team communication!

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Mobility

Web & Desktop Conferencing

Presence IM

Secure Access

Continuous UCC

Centralized Management Portal

Communications

Audio Transcription

Speech Access and Personal Assistant

Call Management

Session Border Controller

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Breadth of Features

Business Value Created

Ease of Customization