Shift-Left Prerequisites Assessment

Author(s): Natalie Sansone

Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.

Tags

service desk, service desk optimization, shift left, service desk shift left, self-service, self-service portal, knowledgebase, knowledge management, knowledge centered service, knowledge centered support, KCS, service desk automation, shift left metrics, shift left responsibilities, self-service workflow, self-service checklist, readiness assessment, Shift left pre-req, shift left prereq, shift left pre req, shift left pre-reqs, shift left prereqs, shift left pre reqs, Pre-req shift left, prereq shift left, pre-reqs shift left, prereqs shift left, pre reqs shift left, shift left dependencies, dependencies shift left, shift left dependency, dependency shift left

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Thought model representing Optimize the Service Desk With a Shift-Left Strategy

Optimize the Service Desk With a Shift-Left Strategy

The best type of service desk ticket is the one that doesn’t exist.

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Thought model representing Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3

Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3
Thought model representing Shift-Left Strategy

Shift-Left Strategy
Thought model representing Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left

Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left
Thought model representing Optimize the Service Desk With a Shift-Left Strategy

Optimize the Service Desk With a Shift-Left Strategy
Thought model representing Optimize the Service Desk With a Shift-Left Strategy – Executive Brief

Optimize the Service Desk With a Shift-Left Strategy – Executive Brief
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