Incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational efficiency. Clearly document use cases that pertain to the incidents commonly faced by your organization.
Customize the third-party incident runbook by including the following sections for each single endpoint, multiple endpoints, and server infection:
- Incident summary
- Escalation process diagram
- Detailed response procedures
- Revision history
