Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support

Author(s): Ben Dickie , Evan Destunis

Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it. Identify the right applications that you’ll need to adequately support a text-based support strategy.

Sections within this phase include:

  • Requirements Traceability Template
  • Strategic Summary Template

View the Complete Blueprint:

Thought model representing Drive Customer Convenience by Enabling Text-Based Customer Support

Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
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