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A step-by-step framework that helps you design a purpose-built IT service catalog ready for requests and analysis.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.
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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Unification of IT in education requires a shared vision for IT service delivery, underscored by collaborative decision-making. Centralization, which promises operational...
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This research supports IT leaders in their quest to unify technology services in the education sector.
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Record the output of IT unification activities in this workbook.
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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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