Read this Executive Brief to:
Build a Roadmap for Service Management Agility
Use Agile principles to focus on value and deliver high-quality services.
Create a Service Management Roadmap – Phases 1-4
Create a Service Management Roadmap – Phase 1: Launch Project
Create a Service Management Roadmap – Phase 3: Identify the Target State
Create a Service Management Roadmap – Phase 2: Assess the Current State
Create a Service Management Roadmap – Phase 4: Build the Roadmap