Application Maintenance Operating Model Template

Author(s): Randy Hearn , Andrew Kum-Seun , Ben Mackle

Use the Application Maintenance Operating Model Template to:

  • Ensure maintenance teams understand the stakeholder priorities and the various approaches and techniques to satisfy those priorities.
  • Standardize the maintenance team’s operating model: a repeatable process with defined stage gates and quality controls.
  • Establish clear roles and responsibilities for everyone involved directly or indirectly with application maintenance.