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5 CIO Trends to Watch in 2025
Brittany Lutes, Research Director, observes that nearly one-quarter of CIOs aspire to become CEOs, reflecting the increasing strategic importance of technology in business leadership. She notes that as technology becomes integral to organizational success, the skill sets required for top leadersh...
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Personal Liability Sours 70% of CISOs on Their Role
Fritz Jean-Louis, Principal Cybersecurity Advisor, emphasizes that the increasing personal liability for CISOs is a significant concern, leading many to reconsider their roles. He advises CISOs to negotiate for additional protections, such as becoming corporate officers and securing company-paid ...
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E-Commerce, Media Behind in Digital Accessibility, Study Finds
Shashi Bellamkonda, Principal Research Director, emphasizes that visual impairments are common and that neglecting digital accessibility can lead to lost revenue. He advises that implementing best practices, such as adding alt-text for images and ensuring proper color contrast, can enhance user e...
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Google’s Contractors Told to Evaluate Gemini Responses Outside Their Expertise
Thomas Randall, Director of AI Market Research, discusses the challenges faced by Google's contractors in evaluating Gemini's AI responses outside their areas of expertise. He notes that this approach may lead to inconsistent assessments, potentially affecting the quality and reliability of the A...
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GAO Report Says DHS, Other Agencies Need to up Their Game in AI Risk Assessment
Thomas Randall, Director of AI Market Research, finds it notable that while the Department of Homeland Security (DHS) has identified mitigation strategies for AI use, it has not conducted assessments to evaluate the level of risk associated with AI implementation.
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Why Enterprises Still Grapple With Data Governance
Steve Willis, Principal Research Director, highlights that 50% to 75% of data governance initiatives fail due to a lack of tangible connections between business outcomes and governance activities. He emphasizes the importance of aligning data governance efforts with strategic business goals to en...
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Enterprises Shift to On-Premises AI to Control Costs
Practice Lead John Annand observes that enterprises are increasingly considering on-premises AI deployments to manage escalating cloud expenses. He notes that some organizations face cloud bills reaching $750,000 to over a million dollars monthly, prompting a reevaluation of their AI infrastructu...
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OpenAI Rolls Out Upgrade to Reasoning Model, New Dev Tools
Thomas Randall, Director of AI Market Research, discusses OpenAI's recent enhancements to its API, including model distillation and prompt caching capabilities. He notes that while prompt caching is a step toward performance optimization and greater usage efficiency, it's crucial to adhere to sec...
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Customer Service Teams are Behind on AI Usage Policies
Julie Geller, Principal Research Director, emphasizes the importance of introducing AI in customer service as a collaborative tool that enhances agents' roles rather than replacing them. She suggests that leaders should demystify AI through interactive workshops, providing hands-on experience to ...
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