Value & Performance

IT Skills Inventory and Needs Assessment Tool

Reducing headcount is a mentally and emotionally challenging task under any circumstance. Use this tool to take a systematic, skills-focused approach to making staff...

Quality IT Communication with Stakeholders is Key to Success

It is essential for all CIOs to maintain quality communication with core business stakeholders in order to build strong relationships and establish trust. Consistent...

Use Applications Metrics That Matter

Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

Storyboard: Use Applications Metrics That Matter

Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

IT Cost-Cutting Tactics for Coping with a Down Economy

This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost...

Target Ratio, Mix, and Metric Generator

The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic...

Handling Senior Management Expectations

Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste...

Senior Management Expectation Survey

Use the following survey to evaluate senior management's expectations of IT.

Decision Rights Gap Analysis Tool

This tool assists in identifying decision right gaps by performing a comparison between your organization's unique decision right allocation and the ideal situation.

IT Peer Advisory Committee Charter

Ongoing IT input provided through committees can provide continuous feedback to stakeholders who might not otherwise solicit IT's advice in decision-making.

IT Skills Inventory and Needs Assessment Tool Reducing headcount is a mentally and emotionally challenging task under any circumstance. Use this tool to take a systematic, skills-focused approach to making staff...
Quality IT Communication with Stakeholders is Key to Success It is essential for all CIOs to maintain quality communication with core business stakeholders in order to build strong relationships and establish trust. Consistent...
Use Applications Metrics That Matter Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
Storyboard: Use Applications Metrics That Matter Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
IT Cost-Cutting Tactics for Coping with a Down Economy This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost...
Target Ratio, Mix, and Metric Generator The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic...
Handling Senior Management Expectations Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste...
Senior Management Expectation Survey Use the following survey to evaluate senior management's expectations of IT.
Decision Rights Gap Analysis Tool This tool assists in identifying decision right gaps by performing a comparison between your organization's unique decision right allocation and the ideal situation.
IT Peer Advisory Committee Charter Ongoing IT input provided through committees can provide continuous feedback to stakeholders who might not otherwise solicit IT's advice in decision-making.

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