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Service-Based Costing Presentation

The Service-Based Costing Presentation is designed to present the costs of specific services.

Service Management Current State Survey

Team engagement is crucial for a service management implementation plan. Leverage the Service Management Current State Survey to solicit the opinion of your roadmap team...

Service Management Target State Survey

Team engagement is crucial for a service management implementation plan. Leverage the Service Management Target State Survey to solicit the opinion of your roadmap team and...

Service Management Goals & Objectives Survey

Team engagement is crucial for a service management implementation plan. Leverage the Service Management Goals & Objectives Survey to solicit the opinion of your roadmap...

What's Behind Social?

It's no secret that, for much of the world today, governments are broken, economies are struggling, and unemployment among the young is in the 25%-50% range. Among other...

The Future of Consumer Electronics and the Big Shift: Margins vs. Innovation

If there is a single person in the world who represents the cutting edge of consumer technology – and the forces that drive the many markets involved – it is Gary Shapiro....

Project Level Assessment Tool

The Project Level Assessment Tool is used to assess overall project initiation and planning maturity and pinpoint areas of project management initiation and planning that...

Transition Plan Template

This Transition Plan Template is designed to help you develop and document action items, communication timelines, roles and responsibilities, and other elements of the...

Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

IT infrastructure outsourcing has become commonplace. Success requires careful planning and diligent execution.
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Storyboard: Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

The question is no longer about whether to outsource, but when to outsource. Use this blueprint to help you plan and execute your outsourcing journey and avoid common...
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