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Self-Service Portal ChecklistUse this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy. |
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Self-Service Resolution WorkflowUse this template to document the process through which users will interact with the self-service portal to resolve their issue. |
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Optimize the Service Desk With a Shift-Left Strategy – Phase 3: Implement & CommunicateThis is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint. |
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Incident Management WorkflowUse this template to document the incident management process workflow and identify where opportunities for shift left exist in the process. |
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Lean Development Readiness AssessmentUse the Lean Development Readiness Assessment to where to start on your journey toward leaner development. |
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Gov 2.0: Government as a PlatformGovernment as a Platform is the right thought and execution model for a digital government. |
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Government as a Platform – Executive BriefRead this Executive Brief to find out why GaaP is the right strategy for digital governments of tomorrow. |
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Government as a Platform – Phases 1-3Government as a Platform (GaaP) is a thought model and a strategy for digital governments. For governments that want to be efficient, agile, and innovative GaaP serves to... |
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Government as a Platform – Phase 1: Open and CollaborativeThis section of the blueprint Gov 2.0: Government as a Platform will help you understand what it means to be an Open and Collaborative government including how to use... |
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Government as a Platform – Phase 2: Accessible and ConnectedThis section of the blueprint Gov 2.0: Government as a Platform will help you understand what it means to be an Accessible and Connected government including how... |
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