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Optimize the Service Desk With a Shift-Left StrategyShift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and... |
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Optimize the Service Desk With a Shift-Left Strategy – Executive BriefRead our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four... |
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Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction. |
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Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift LeftThis is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint. |
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Shift-Left Prerequisites AssessmentUse this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project. |
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Shift-Left StrategyUse this template to document the strategy to shift service support left. |
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Shift-Left Stakeholder Buy-In PresentationUse this template to build the business case and get everyone on board with the shift-left optimization initiative. |
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Optimize the Service Desk With a Shift-Left Strategy – Phase 2: Design Shift Left ModelThis is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint. |
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Shift-Left Action PlanUse this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative. |
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Knowledge Management WorkflowsUse this template to document service desk process workflows for knowledge creation, usage, and review. |
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