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Create a Service Management Roadmap – Phase 3: Identify the Target State

This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.

Create a Service Management Roadmap – Phase 4: Build the Roadmap

This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.

Merger of Kronos and Ultimate Software – A Strategic Joining of Forces

Hellman & Friedman LLC (H&F), the controlling shareholder of both Kronos Incorporated and Ultimate Software, will merge the two entities to create one of the world’s...

Organizational Change Management Capability Assessment Tool

This tool will help you assess the current organizational change management capabilities in your organization.

Service Management Roadmap Presentation Template

This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.

GlobalSCAPE Tackles Data Regulations With Eighth Generation MFT

GlobalSCAPE announces it will launch a new Enhanced File Transfer (EFT) 2020 platform in 2020 with a strong emphasis on controls for the plethora of emerging data...

Microsoft Troubles Continue; Zero-Day Vulnerability Places Windows Users at Risk

Reported by Microsoft on January 17, the company admitted to another vulnerability in the older versions of its Windows products. A vulnerability in the remote code...

Windows 7 Reaches End of Life; Are You About to Pay the Price?

Last fall, Microsoft announced that it would be ending support for Windows 7 on January 14, 2020.

Develop ServiceNow Customizations a Little More Easily With a Visual Studio Code Extension

ServiceNow promises to make in-house ServiceNow development a little easier by directly integrating with Microsoft’s popular Visual Studio Code editor.

When Your Platform Dictates Your Roadmap

Platform product owners struggle to develop a product roadmap and prioritize backlog items when their system supports multiple external products across business lines.
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