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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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An Excel-based self-evaluation tool to ensure all service support initiatives are transitioned.
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A step-by-step methodology for transferring project support to the service team efficiently and effectively.
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A comprehensive documentation template to enhance knowledge transfer and requirements communication.
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Info-Tech Research Group has announced Dave Coplin, Founder of The Envisioners and former Chief Envisioning Officer at Microsoft UK, as a keynote speaker for LIVE 2025 in...
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Info-Tech Research Group has expanded its global presence with the opening of a new office in Singapore and increased investment in New Zealand. The move strengthens the...
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Info-Tech Research Group has announced upcoming IGNITE 2025 regional events in Birmingham, Alabama, on October 8, and in Sacramento, California, on October 30, 2025. These...
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Rising ticket volumes and fragmented IT systems pose challenges to service desks across various industries. To address these challenges, Info-Tech Research Group has...
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Use this workbook to build your application portfolio management playbook.
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Use this tool to gauge your current maturity level in terms of visibility into your portfolio and use application portfolio management practices and tools.
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