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Salesforce Is Putting Deflection-Era Customer Service on NoticeSalesforce is repositioning Agentforce Service around customer resolution rather than case deflection. Its announcements include Agentforce Help Agent, $2 resolution... |
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AI Strategy, Governance, and Agentic IT to Take Centre Stage at Info-Tech LIVE 2026 in BarcelonaAI-focused programming at Info-Tech LIVE 2026 in Barcelona will help CIOs and IT leaders address the strategy, governance, deployment, and security challenges shaping... |
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CIOs Need Stronger IT Financial Management Strategies to Prove Technology Spend Value, Says Info-Tech Research GroupAs CIOs face increasing pressure to justify technology investments and demonstrate IT’s value, fragmented financial data can make costs harder to explain and decisions... |
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CIOs Struggle to Prove Technology Value When IT Financial Reporting Focuses on Costs Over Outcomes, Says Info-Tech Research GroupIT leaders face rising expectations to prove that technology investments are delivering measurable returns. However, traditional IT financial management (ITFM) reporting... |
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AI Gateways: AI Vendor LandscapeAn overview of the market landscape for AI gateways and snapshots of notable vendors in the space. |
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Oracle Analyst Summit 2026: Integrating AI Data Platform, Fusion Data Intelligence and OCI Enterprise AIOracle’s 2026 Analyst Relations Summit showcased how their three platforms – Oracle Cloud Infrastructure, AI Data Platform, and Fusion Data Intelligence – unified by shared... |
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A Sustainable Cost Optimization Strategy for Municipal ITMunicipal IT leaders face growing cost pressures and constrained budgets. This note outlines a structured approach to sustainable cost optimization, balancing cost... |
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2026 Endpoint Detection and Response Champions Named in Info-Tech Research Group's Data Quadrant ReportThe 2026 Endpoint Detection and Response Data Quadrant Report from Info-Tech Research Group, powered by SoftwareReviews, recognizes ThreatDown EDR, CrowdStrike Falcon... |
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Creatio No-Code Days 2026: Advancing the Agentic Enterprise Through Unified CRM, AI, and Workflow AutomationAt No-Code Days 2026 in Orlando, Creatio outlined a five-pillar agentic enterprise strategy combining AI-powered agents, unified CRM, industry-specific workflows, scalable... |
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The Practical Guide for an AI Revolution in Canadian GovernmentThe Government of Canada’s AI for All strategy is strong on rhetoric. Alberta has shipped theirs as open-source code. The Velocity Papers are the first defensible,... |
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