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Visualize the Manufacturing Industry of the FutureEvery organization in every industry risks being sideswiped by today’s rapid technological advancement, geopolitical disruptions, and demographic shifts. Senior IT leaders... |
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AI, Leadership, and Data Among Key Topics as First Info-Tech LIVE 2025 in Montreal Speakers RevealedInfo-Tech Research Group has confirmed the first group of featured speakers for LIVE 2025 in Montreal, taking place November 25–26 at Fairmont The Queen Elizabeth. The... |
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WebexOne 2025 Highlights AI Interoperability and Enterprise Collaboration StrategyAt WebexOne 2025, Cisco emphasized AI agents, interoperability, and resilient infrastructure. Updates to Webex and Contact Center highlight enterprise reliability and... |
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Evaluating Canva for the Enterprise Marketing StackCanva is a platform that enables teams to create, manage, and share content. It includes developer tools, integrated AI, and compliance and governance features that meet... |
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BluIP Positions AI-First Overlay and Agent-to-Agent (A2A) Communications Platform for Industry-Specific NeedsBluIP has repositioned into an AI-first communications provider with its AIVA Connect platform, integrating UCaaS, CCaaS, and AI automation. Focused on hospitality,... |
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Service Desk Training DeckA lightweight documentation of the service desk’s standardized processes. |
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Service Desk Metrics WorkbookSimplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk. |
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Service Desk Project SummaryStakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements... |
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Standardize the Service Desk – Phases 1-5A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach. |
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Incident Management and Service Desk SOPUse this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier... |
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