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Google Introduces Web Guide – Does This Foretell Google Search’s Future?

Google announced a new view of Google Search called Web Guide on July 24, 2025, that is available for Google users who have opted into Google Search Labs. Google Search...

Go From Vibe to Viable With Kiro, the Agentic IDE for Real Software Development

Acquire coding assistants that simplify and streamline the non-coding work, to enable your experienced developers to deliver robust, secure, and serviceable code.

Service Desk AI Use Case Prioritization Matrix

A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.

Service Desk AI Use Case Discovery Tool

A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.

Service Desk AI Use Case Delivery Report Template

A boardroom-ready template to centrally store and communicate key information on your AI implementation plans.

Implement an AI-Orchestrated Service Desk – Phases 1-3

A comprehensive guide to making your service desk proactive and predictive using AI.

Implement an AI-Orchestrated Service Desk

The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to...
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Elevate Analyst Relations

This research blueprint defines a high-level framework for analyst relations engagements, focusing on strategic guidance (not hands-on execution), distinguishing between...
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Elevate Analyst Relations – Phases 1-2

Micro-influencers offer targeted engagement but face limited reach, coordination complexity, and brand inconsistency. Info-Tech recommends centralized management,...

Elevate Analyst Relations Playbook

This playbook ensures clear roles, ongoing management, and a continuous feedback loop to refine your analyst relations strategy.
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