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Adobe Max 2011 HighlightsLike previous Adobe Max conferences, Max 2011 was vibrant and hopping with the energy of many passionate developers and designers. The overall theme of the conference was... |
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Customer Service Knowledge Management Platform Vendor Shortlist ToolUse this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform. |
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The Quest for Canada's Smartest IT Shines a Light on Canadian Productivity and IT Innovation in the Mid-MarketThe Quest for Canada's Smartest IT is an online community of practice for IT professionals. The goal of the annual contest is to recognize and reward Canadian mid-market IT... |
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Customer Service Knowledge ManagerTo successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time... |
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Virtual Appliances Can Deliver Physical Appliance PerformanceAs every new generation of hardware brings performance boosts--especially faster processors, RAM, and solid state drives--virtual appliance vendors are taking advantage of... |
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Enterprise BI RFP Scoring ToolFor organizations that have issued a formal Request for Proposal (RFP) using Info-Tech's BI RFP Template, gathering and scoring the various responses can be difficult and... |
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IT Cost-Cutting Tactics for Coping with a Down EconomyThis is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost... |
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Worth the Risk? Bringing Disease into Hospitals via Mobile DevicesMobile devices compromise biosecurity and information security. Use management of biosecurity risks as both a carrot and stick to enhance hospital IT security compliance. |
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VMworld 2011: VMware Platform Is About the Whole InfrastructureThree or four years ago keynotes and announcements at VMworld were all about cool server tricks. Today, as VMware seeks to be an infrastructure cloud platform, servers are... |
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Salesforce.com: Not Your Father's CRM AnymoreAt Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear that... |
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