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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Build an Innovation Working Group to facilitate your organizational innovation initiative.
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Use Info-Tech’s Idea Document Template to document new ideas in a format that be easily reviewed and assessed by the innovation team.
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Use the Prototyping Workbook to plan and execute prototyping, collect evidence gathered during each iteration of prototyping, and document findings.
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Use the Prototype Assessment template to document the feedback collected from a single iteration of prototyping, and determine which feedback is vital for successive...
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A project plan is an integral document to any initiative. This template will help clarify goals, determine guidelines, and establish milestones to keep a desktop...
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