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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve your...
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Success in a modern digital organization depends on the organization's ability to adjust to the velocity of business and the evolving regulatory risk landscape. Learn how...
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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This research supports IT and its involvement in an esports program for education at a school, college, or university.
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Leverage this research to build an effective and optimized pricing strategy to increase your profit margin and business growth and align your engagement types with the...
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Identify and understand the impact metaverse commerce shopping has on retail value streams.
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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This Reference Architecture Guide is designed to help healthcare and government industry members align with the business of public health practice. It provides tools to...
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This deck provides an overview of the role of social determinants of health as a primary approach to supporting the triple aim in value-based care delivery.
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