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Chromebooks and MacBooks must be properly managed in enterprise and educational environments. Explore options, guidance, and best practices related to Chromebook and...
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Learn how to set up a customer feedback program for your service desks.
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This is a step-by-step document that walks you through how to prepare an IT department to embrace innovation to support the organization’s digital initiatives.
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Take a strategic approach to implementing API management capabilties within your retail bank.
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Enterprise storage has evolved with more options than ever. Understand the building blocks of storage so you can select the best solution. Look to existing use cases to...
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End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...
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Use this blueprint as a guide to help you identify ways to improve your service desk.
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When the economy is negatively influenced by factors beyond any organization’s control, the impact can be felt almost immediately on the bottom line. If layoffs are the...
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Application Portfolio Management Foundations establishes your core application inventory, simplified rationalization, redundancy comparison, and modernization roadmap in...
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This phase leads you through the build process to create the tools and templates necessary to run your vendor management initiative.
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