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Build an IT Strategy for Small Enterprises – Phases 1-3 Small enterprise IT leaders must understand both business and IT in terms of goals, capabilities, and initiatives to effectively build and execute a roadmap.
Create a Service Management Roadmap – Phase 4: Build the Roadmap This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
Create a Service Management Roadmap – Phase 3: Identify the Target State This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
Create a Service Management Roadmap – Phase 2: Assess the Current State This phase will help you assess multiple aspects of your service management program to establish the current state.
Create a Service Management Roadmap – Phase 1: Launch Project This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
Create a Service Management Roadmap – Phases 1-4 This blueprint will help you develop a roadmap for your service management program.
2020 Infrastructure Priorities Report Storyboard Info-Tech’s 2020 Infrastructure Priorities Report explores five initiatives that IT infrastructure practitioners are prioritizing for 2020.
2020 CIO Priorities Report – Priority 5: Leverage Emerging Technology to Create Wow! Customer Experiences Learn how IT can leverage emerging technology for its own customers and those of its business partners.
2020 CIO Priorities Report – Priority 4: Define and Manage Cybersecurity and Cyber Resilience Requirements Related to Emerging Technologies Understand how the adoption of emerging technologies has created new levels of risk and how cybersecurity and resilience can keep pace.
2020 CIO Priorities Report – Priority 3: Acquire and Retain Talent for Roles in Emerging Technologies Learn about how IT can attract and keep employees with the skills and knowledge needed to adopt these technologies for the business.

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