Case Studies
Topics
Service Desk SOP for an Energy CompanyWith a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create... |
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Service Desk SOP for a Public Sector OrganizationIncreasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled... |
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DRP Workshop Summary for a Mid-Sized Insurance CompanyThe existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT... |
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Right-Sizing DRP Case Study of a State Government AgencyIncreasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to... |
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Cloud Strategy Case Study of a State Department Federal Credit UnionSince 1935, State Department Federal Credit Union (SDFCU) remains committed to serving its 68,000+ members worldwide. SDFCU needed IT to provide value-added services for... |
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Case Study: Reducing EmailEmail can be addictive, and dangerous to enterprise culture and productivity. However, it is a required tool that is the blood line of most enterprises. |
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Case Study: HHSThe influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton... |
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