Case Studies
Topics
Application Development Case Study of a Large Health Insurance ProviderA health insurance provider that covers nearly 60 million people across all 50 states had high-priority mobile application and portal strategy projects on its agenda.... |
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Vendor Management Case Study of a Regional Grocery ChainA lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in certain... |
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Service Desk Case Study of Olmsted Medical CenterOver the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group... |
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ITSM Case Study of a Financial Services Technology ProviderA financial technology solutions provider has been experiencing tremendous growth, spurring the number of departments, systems, and services to support it. |
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HRIS Selection Case Study for a Large Property Management FirmOver the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information... |
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IT Strategy Case Study of a Large Manufacturing CompanyIncreasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative... |
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IT Strategy Case Study of a Mid-Sized Health Care OrganizationPerformance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new... |
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Service Desk SOP for a Public Sector OrganizationIncreasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled... |
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Portfolio Management SOP for Retail CompanyFueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that looked... |
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Portfolio Management Case Study for Mid-Sized Education OrganizationA leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between... |
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