Service Desk - Storyboard
Topics
Standardize the Service Desk – Phases 1-5A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach. |
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Build a Service Desk Consolidation Strategy – Phases 1-3Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one. |
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Build Better Workflows StoryboardUse this activity to convene a flowchart improvement working group. It uses onboarding as an example. |
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Design a VIP Experience for Your Service Desk StoryboardDesign a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by... |
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Reduce Shadow IT With a Service Request Catalog StoryboardUse this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -... |
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Take Action on Service Desk Customer Feedback StoryboardLearn how to set up a customer feedback program for your service desks. |
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Define Requirements for Outsourcing the Service Desk – StoryboardThis blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term relationship... |
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Build an ITSM Tool Implementation Plan – Phases 1-3An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make... |
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Transform Your Field Technical Services StoryboardWith remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer... |
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Define Service Desk Metrics That Matter StoryboardDeciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set... |
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