Infrastructure & Operations

MACD Workflow Mapping Template

This template will help you outline process maps for your team's routine moves, adds, changes, and deletions (MACDs). This template offers a pre-populated workflow as an...

Team Skills Inventory Tool

Use this tool to document and track the core skills, personas, and development opportunities available to each team member as you go through the process of modernizing...

Communications Infrastructure Roadmap Tool

This semi-populated tool will help you throughout your infrastructure assessment and roadmap building. This tool produces a report on technical debt, prioritized upgrades,...

Modernize Communications and Collaboration Infrastructure – Phase 1: Assess Communications Infrastructure

This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will take you through a notional assessment of your environment. You will validate...

Modernize Communications and Collaboration Infrastructure – Phases 1-3

This storyboard will help you assess existing communications and collaboration infrastructure and build the plan to modernize.

Modernize Communications and Collaboration Infrastructure – Executive Brief

Read this Executive Brief to understand why your team should make the case to modernize your communications and collaboration infrastructure.

Modernize Communications and Collaboration Infrastructure

Organizations are losing productivity from managing the limitations of yesterday’s technology. The business is changing and the current communications solution no longer...

Service Desk Consolidation TCO Comparison Tool

Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.

Stakeholder Engagement Workbook

Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...

UCaaS Vendor Demo Script

When a shortlist of Unified Communication as a Service vendors has been created and it is time to have them demonstrate their solution, there is a need for a consistent...

MACD Workflow Mapping Template This template will help you outline process maps for your team's routine moves, adds, changes, and deletions (MACDs). This template offers a pre-populated workflow as an...
Team Skills Inventory Tool Use this tool to document and track the core skills, personas, and development opportunities available to each team member as you go through the process of modernizing...
Communications Infrastructure Roadmap Tool This semi-populated tool will help you throughout your infrastructure assessment and roadmap building. This tool produces a report on technical debt, prioritized upgrades,...
Modernize Communications and Collaboration Infrastructure – Phase 1: Assess Communications Infrastructure This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will take you through a notional assessment of your environment. You will validate...
Modernize Communications and Collaboration Infrastructure – Phases 1-3 This storyboard will help you assess existing communications and collaboration infrastructure and build the plan to modernize.
Modernize Communications and Collaboration Infrastructure – Executive Brief Read this Executive Brief to understand why your team should make the case to modernize your communications and collaboration infrastructure.
Modernize Communications and Collaboration Infrastructure Organizations are losing productivity from managing the limitations of yesterday’s technology. The business is changing and the current communications solution no longer...
Service Desk Consolidation TCO Comparison Tool Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
Stakeholder Engagement Workbook Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
UCaaS Vendor Demo Script When a shortlist of Unified Communication as a Service vendors has been created and it is time to have them demonstrate their solution, there is a need for a consistent...

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