Operations Management - Blueprints
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Types of Content
Implement Infrastructure Shared ServicesIt looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services.... |
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Reduce Manual Repetitive Work With IT AutomationThis blueprint will help you score quick wins and build a process to manage IT automation. |
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Optimize the IT Operations CenterNow, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable... |
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Develop Infrastructure & Operations Policies and ProceduresIT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &... |
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Improve IT-Business Alignment Through an Internal SLAThe business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks... |
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Govern Shared ServicesIT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business. |
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