Voice & Video Management

Team Skills Inventory Tool

Use this tool to document and track the core skills, personas, and development opportunities available to each team member as you go through the process of modernizing...

MACD Workflow Mapping Template

This template will help you outline process maps for your team's routine moves, adds, changes, and deletions (MACDs). This template offers a pre-populated workflow as an...

Modernize Communications and Collaboration Infrastructure – Phase 2: Define the Target State

This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will help you quantify and qualify the gap between existing infrastructure and...

IP Telephony and UC End-User Survey Questions

This tool includes typical questions for an end-user survey intended to identify and gauge the awareness, attitudes, and propensity to adopt telephony and unified...

Communications TCO-ROI Comparison Calculator

Use this TCO and ROI calculator to compare costs and benefits when comparing UC solutions and modernization options.

Modernize Communications and Collaboration Infrastructure – Phase 3: Advance the Project

This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will help you draft an RFP for a UC solution and gain project approval through the...

Modernize Communications Infrastructure Executive Presentation

Use this executive presentation deck to make the case and present the necessary information for modernizing communications infrastructure and advancing the project as a whole.

Communications Infrastructure Stakeholder Focus Group Guide

Use this questionnaire to determine user awareness of unified communications and other communication/collaboration tools.

Stakeholder Engagement Workbook

Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...

UCaaS Vendor Demo Script

When a shortlist of Unified Communication as a Service vendors has been created and it is time to have them demonstrate their solution, there is a need for a consistent...

Team Skills Inventory Tool Use this tool to document and track the core skills, personas, and development opportunities available to each team member as you go through the process of modernizing...
MACD Workflow Mapping Template This template will help you outline process maps for your team's routine moves, adds, changes, and deletions (MACDs). This template offers a pre-populated workflow as an...
Modernize Communications and Collaboration Infrastructure – Phase 2: Define the Target State This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will help you quantify and qualify the gap between existing infrastructure and...
IP Telephony and UC End-User Survey Questions This tool includes typical questions for an end-user survey intended to identify and gauge the awareness, attitudes, and propensity to adopt telephony and unified...
Communications TCO-ROI Comparison Calculator Use this TCO and ROI calculator to compare costs and benefits when comparing UC solutions and modernization options.
Modernize Communications and Collaboration Infrastructure – Phase 3: Advance the Project This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will help you draft an RFP for a UC solution and gain project approval through the...
Modernize Communications Infrastructure Executive Presentation Use this executive presentation deck to make the case and present the necessary information for modernizing communications infrastructure and advancing the project as a whole.
Communications Infrastructure Stakeholder Focus Group Guide Use this questionnaire to determine user awareness of unified communications and other communication/collaboration tools.
Stakeholder Engagement Workbook Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
UCaaS Vendor Demo Script When a shortlist of Unified Communication as a Service vendors has been created and it is time to have them demonstrate their solution, there is a need for a consistent...

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