Voice & Video Management

Alcatel-Lucent Enterprise Releases Q3 Report

On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering...

Review: Talkdesk’s On the Go

On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work,...

Briefing: Avaya OneCloud CCaaS

On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is...

Omdia Reveals Top Ten UCaaS Vendors for 2020

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s...

Vendor Briefing: Uniphore

On August 6, 2020, Info-Tech briefed with Uniphore, a rapidly growing AI-enabled conversational service automation platform. This note outlines Uniphores’ two SaaS...

Zoom Hires Jason Lee as Chief Information Security Officer

As Zoom approaches the end of its 90 day moratorium on enhancements to focus on security, the company names Jason Lee, SalesForce’s former SVP of Security Operations, as...

Online Conferences: Solving the “Social” Puzzle

How can online event organizers recreate the networking and social components that make up an essential part of the in-person conference experience? This is one of the...

Do Virtual Conferences Need a 3D Environment?

Some virtual event platforms, such as vFairs, can represent a client’s online event as a 3D environment that replicates familiar sights, such as a convention center lobby...

Turn Your Canon Camera Into a Professional-Grade Webcam

If you’ve been working remotely during the pandemic, chances are you’re doing a lot of videoconferences with a poor-quality laptop webcam. If you own a Canon camera and use...

Webex Meetings Update Aims to Improve Intuitive Joining

With an update that makes it easier for new and existing users to jump into a meeting, Cisco’s Webex is looking to address one of the few areas where it’s not rated at the...

Alcatel-Lucent Enterprise Releases Q3 Report On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering...
Review: Talkdesk’s On the Go On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work,...
Briefing: Avaya OneCloud CCaaS On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is...
Omdia Reveals Top Ten UCaaS Vendors for 2020 Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s...
Vendor Briefing: Uniphore On August 6, 2020, Info-Tech briefed with Uniphore, a rapidly growing AI-enabled conversational service automation platform. This note outlines Uniphores’ two SaaS...
Zoom Hires Jason Lee as Chief Information Security Officer As Zoom approaches the end of its 90 day moratorium on enhancements to focus on security, the company names Jason Lee, SalesForce’s former SVP of Security Operations, as...
Online Conferences: Solving the “Social” Puzzle How can online event organizers recreate the networking and social components that make up an essential part of the in-person conference experience? This is one of the...
Do Virtual Conferences Need a 3D Environment? Some virtual event platforms, such as vFairs, can represent a client’s online event as a 3D environment that replicates familiar sights, such as a convention center lobby...
Turn Your Canon Camera Into a Professional-Grade Webcam If you’ve been working remotely during the pandemic, chances are you’re doing a lot of videoconferences with a poor-quality laptop webcam. If you own a Canon camera and use...
Webex Meetings Update Aims to Improve Intuitive Joining With an update that makes it easier for new and existing users to jump into a meeting, Cisco’s Webex is looking to address one of the few areas where it’s not rated at the...

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