End-User Computing
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Briefing: Avaya OneCloud CCaaSOn October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is... |
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Review: Talkdesk’s On the GoOn October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work,... |
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Briefing: Verizon’s Contact Center HubOn October 23, 2020, Verizon briefed its Contact Center Hub for SMBs. Launched October 1, Contact Center Hub is a hosted cloud service aimed at providing an easy-to-use... |
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Twilio Reports Large Growth at 2020 Investor DayOn October 1, Twilio – a cloud-based communications platform – held its Investor Day for 2020. Twilio reported positive growth across all segments of the organization,... |
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Vendor Briefing: Zoho WorkplaceOn September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations,... |
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Cisco Introduces Webex Classrooms and the Webex Control HubOn September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction... |
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Recon Research Highlights Web Conferencing as the Future of the WorkplaceEnterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth... |
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Build a Digital Workspace Strategy – Phases 1-3Ensure people spend less time searching, more time getting work done while working remotely. |
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Build a Digital Workspace Strategy – Phase 1: Identify the Digital Workspace You Want to BuildEnsure that the digital workspace addresses real problems the business is facing. |
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Sample Digital Workspace Value PropositionAnalyze user needs to ensure that your digital workspace provides real user value |
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