End-User Computing
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Briefing: Revation Systems’ LinkLiveOn January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS)... |
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Briefing: Zendesk TalkOn December 1, Zendesk – a global customer service software company – briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk. |
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Briefing: Twilio FlexOn December 1, Twilio – a cloud communications platform – briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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UCaaS in 2021: The Top Three TrendsThis note highlights the top three trends to watch for in the 2021 UCaaS market. |
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Briefing: BlueJeans by VerizonOn October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for... |
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Alcatel-Lucent Enterprise Releases Q3 ReportOn November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering... |
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Briefing: Cisco Webex LegislateOn November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have... |
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Webinar: Successfully Navigate the Collaboration Tools MarketExploring the enterprise collaboration tool marketspace is difficult. The problem with finding a suitable collaboration tool is that there are many ways to collaborate,... |
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Briefing: Cisco’s Webex Room NavigatorOn October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release... |
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