End-User Computing

Briefing: Masergy UCaaS

On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration...

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...

UCaaS in 2021: The Top Three Trends

This note highlights the top three trends to watch for in the 2021 UCaaS market.

Briefing: Cisco Webex Legislate

On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have...

Briefing: BlueJeans by Verizon

On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for...

Alcatel-Lucent Enterprise Releases Q3 Report

On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering...

Webinar: Successfully Navigate the Collaboration Tools Market

Exploring the enterprise collaboration tool marketspace is difficult. The problem with finding a suitable collaboration tool is that there are many ways to collaborate,...

Briefing: Cisco’s Webex Room Navigator

On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release...

Briefing: Avaya OneCloud CCaaS

On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is...

Review: Talkdesk’s On the Go

On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work,...

Briefing: Masergy UCaaS On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration...
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
UCaaS in 2021: The Top Three Trends This note highlights the top three trends to watch for in the 2021 UCaaS market.
Briefing: Cisco Webex Legislate On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have...
Briefing: BlueJeans by Verizon On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for...
Alcatel-Lucent Enterprise Releases Q3 Report On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering...
Webinar: Successfully Navigate the Collaboration Tools Market Exploring the enterprise collaboration tool marketspace is difficult. The problem with finding a suitable collaboration tool is that there are many ways to collaborate,...
Briefing: Cisco’s Webex Room Navigator On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release...
Briefing: Avaya OneCloud CCaaS On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is...
Review: Talkdesk’s On the Go On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work,...

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