Service Management - Templates & Policies
Topics
Types of Content
Sample Communication PlanA sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives. |
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IT Service Management Demo Script TemplateUse this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features. |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Configuration Item RecordThis template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with service... |
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New Service Concept TemplateUse this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case. |
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New Service Proposal TemplatePreparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the... |
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Release and Development ChecklistUse this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software. |
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Service Desk Executive PresentationImproving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the... |
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Service Desk Internal Service Level Agreement TemplateCreate the internal service desk SLA by amalgamating the insights from the current and target state analysis. |
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