Small Enterprise Resources
Topics
Types of Content
Fast Track Tool: Negotiate ContractsA well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the team... |
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Vendor FileMaintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for each... |
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Proposal Receipt TemplateUse this tool to track received proposals for each RFP issued. |
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Service Desk Software TCO Comparison ToolThis Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and... |
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Service Desk Performance Tracking ToolThe service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service... |
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Service Desk Process Standardization Diagnostic ToolWhile most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. |
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Configuration Item RecordThis template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with service... |
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New Service Concept TemplateUse this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case. |
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Vendor List Evaluation ToolThis tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a... |
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Service Management Maturity AssessmentThis tool will help identify your organization's current service management maturity level. |
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