TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted by...

Monday.com Raises $150 Million

Monday.com raises $150 million in a series D funding round, and is now valued at $1.9 billion in the team collaboration marketplace.

Microsoft Retiring Skype for Business Online in 2021

Microsoft has announced that Skype for Business Online will be retired on July 31, 2021.

Interview: Josh Lee, CEO of Swit

In this note, I interview CEO Josh Lee of Swit. Areas covered include: why Swit fills a gap in the marketplace, Swit’s competitive advantages, Swit’s security governance,...

Global Unified Communications Market to Be Worth $167.1 Billion by 2025

The global unified communications market will have an anticipated worth of US$167.1 billion by 2025.

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

Hacker Compromises Data of 106 Million Capital One Customers

A hacker has compromised 106 million Capital One customers after a data breach. But the real story might be less to do with cloud security itself and more to do with...

Microsoft Offers New Licensing Options With Windows Virtual Desktops

Azure-based Windows Virtual Desktops are Microsoft’s next generation of VDI licensing options. Does the cost justify the benefit?

IDC Identifies 2019 Leaders in UC&C Market

International Data Corporation’s 2019 report identifies four vendors as leaders in the unified communications and collaboration market: Avaya, Cisco, Microsoft, and Mitel.

Start-up Swit Raises $6 Million in Seed Funding

Swit raises $6 million in additional seed funding to support its rapid growth in the team collaboration app market.
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