Service Management - Templates & Policies
Topics
Types of Content
Enterprise Service Management Executive Buy-in Presentation TemplateThis template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management. |
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Enterprise Service Management General Communications Presentation TemplateThis template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management. |
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Enterprise Service Management Customer Journey Map TemplateThis template will help you create customer personas and customer journey maps for your prioritized services. |
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Service Management Program Initiation PlanUse this template to document your service management initiation and governance plan. |
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Metrics Development WorkbookThis workbook guides the development and creation of service metrics that are directly tied to business objectives. |
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Metrics Presentation Format Selection GuideThis guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for... |
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Service Catalog Extension Project CharterThis deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders. |
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Service Catalog Extension Training DeckThis training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the... |
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Service Definitions: Visual RepresentationsThis template will help you understand IT service definitions from a visual perspective. |
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Service Catalog Project CharterCompleting the project charter will help you get the project off the ground. |
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