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We are on the cusp of a customer experience revolution. AI is the future – it is automated and personalized, combining automation with the human touch that we have all...
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The exponential nature of innovation means that CIOs must lead and execute digital transformation, deliver value from AI innovation, and support the increased demands of...
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Learn how you can leverage Info-Tech’s actionable Exponential IT framework to help IT embrace exponential technologies and embark on the Exponential IT journey.
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Learn how you can leverage Info-Tech’s actionable Exponential IT framework to help IT embrace exponential technologies and embark on the Exponential IT journey.
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Gen AI-enabled customer-facing chatbots can be a valuable tool, but their use comes with pitfalls for an unprepared organization. It’s imperative to keep a human in the...
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IT performance affects business performance and satisfaction.
Most C-suite leaders rate their IT functions as “firefighters” or supporters, which means that IT is not...
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Brain-machine interfaces and neuroprosthetics have been here for over a decade, but just this year AI mind reading became a technology trend, mostly due to Neuralink’s...
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IT is a team sport, and adversarial relationships between central and distributed IT are unproductive. Historically, organizations have vacillated between centralizing or...
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Explore the importance and impact of the EU AI Act. Organizations within its purview will need to prepare to comply with the Act. Effective compliance will require a clear...
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Many IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners and...
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