Strategy & Governance
Topics
IT Chargeback Communication PlanUse Info-Tech’s IT Chargeback Communication Plan to provide a structure for managing communications about IT chargeback to business owners, staff, and management. |
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IT Chargeback Rollout PresentationUse Info-Tech’s IT Chargeback Rollout Presentation as a vehicle to communicate the rollout of the chargeback model. |
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IT Chargeback Financial PresentationUse Info-Tech’s IT Chargeback Financial Presentation as a vehicle to communicate service consumption to each business unit. |
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Implement IT Chargeback – Phase 4: ReviseIn the revise phase, you will gather and analyze feedback from business owners. Necessary modifications will be made to the chargeback model and the implications will be... |
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IT Chargeback Change Communication TemplateUse Info-Tech’s Change Communication Template as a vehicle to communicate any changes made to the IT chargeback model. |
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Design & Build a User-Facing Service Catalog – Phase 1: Launch the ProjectThe Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a change... |
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Design & Build a User-Facing Service Catalog – Phase 2: Identify and Define Enterprise ServicesThe Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and... |
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Design & Build a User-Facing Service Catalog – Phase 3: Identify and Define Line of Business ServicesAfter completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display... |
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Design & Build a User-Facing Service Catalog – Phase 4: Complete Service DefinitionsCompleting the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be... |
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Service Catalog Project CharterCompleting the project charter will help you get the project off the ground. |
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