Strategy & Governance
Topics
Service Catalog End-User Satisfaction SurveyUnderstanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will... |
|
Organizational Change Impact Assessment ToolThe Organizational Change Impact Assessment Tool outlines the impact of the change in your organization. |
|
Establish a Service-Based Costing ModelService-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and... |
|
Storyboard: Establish a Service-Based Costing ModelService-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and... |
|
Service-Based Cost Model ToolThe Service-Based Cost Model Tool is designed to identify the cost of IT department services, such as the cost of the help desk service. |
|
Service-Based Cost Model Documentation TemplateThe Service Based Cost Model Documentation Template is designed for documenting the allocation methodology used in the Service-Based Cost Model Tool. |
|
Service-Based Costing PresentationThe Service-Based Costing Presentation is designed to present the costs of specific services. |
|
Release and Deployment Management Gap Analysis ToolThis tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and... |
|
Release and Deployment Management Metrics ToolThis tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders. |
|
Business Modeling TemplateDraw initial draft high-level architectural models of baseline and target architectures. Avoid jumping straight to application/technology architectural models. Start with... |
|
