Strategy & Governance
Topics
Service Management Maturity Assessment ToolUse this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes. |
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Create a Service Management Roadmap – Executive BriefThis blueprint will help you develop a roadmap for your service management program. |
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Create a Service Management Roadmap – Phase 1: Launch ProjectThis phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices. |
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Create a Service Management Roadmap – Phase 2: Assess the Current StateThis phase will help you assess multiple aspects of your service management program to establish the current state. |
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Create a Service Management Roadmap – Phase 3: Identify the Target StateThis phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities. |
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Create a Service Management Roadmap – Phase 4: Build the RoadmapThis phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms. |
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Organizational Change Management Capability Assessment ToolThis tool will help you assess the current organizational change management capabilities in your organization. |
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Service Management Roadmap Presentation TemplateThis template contains several exercise templates to help you build a compelling service management roadmap and communication slide. |
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2020 CIO Priorities ReportIf we are to realize the business value through the adoption of emerging technologies, CIOs must address significant challenges. We believe addressing these challenges lies... |
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2020 CIO Priorities Report – Executive BriefRead our concise Executive Brief to understand the top five priorities for CIOs in 2020 and why these are so critical to success. |
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