Service Design Tools and Methods

Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple...

8 Tips for Better Virtual Facilitation

Virtual facilitation takes more facilitator preparation, careful planning, tool familiarity, and structured participation to ensure audience engagement.

Webinar: Maintain Employee Engagement During the COVID-19 Pandemic

The COVID-19 pandemic has created challenging workplace changes that can greatly affect employee engagement. Watch this webinar to learn what managers and senior leaders...

Virtual Communication Best Practices During COVID-19

Employees may need clarity on how (through what channel) and when (how often) they should be communicating while working remotely. Establishing guidelines will align...

Manage Poor Performance While Working From Home: Infographic

Use this infographic to easily outline the performance improvement process for managers.

Manage Poor Performance While Working From Home: Manager Guide

Use this template to provide managers with guidance for addressing performance management remotely.

Manage Poor Performance While Working From Home Storyboard

Support managers to address poor performance with remote employees while emergency work-from-home (WFH) measures are in place.

Manage Poor Performance While Working From Home

COVID-19 has led to a sudden shift to working from home (WFH), resulting in a 72% decline in in-office work (Ranosa, 2020). While these uncertain times have disrupted...
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GitHub Is Now Free for Teams

GitHub has announced that, effective April 14, 2020, all of its core features will be free for everyone. This will include private development within organizations that...

AI and the Future of Enterprise Productivity Trend Report

This report outlines six emerging ways AI is being used in the enterprise, with four future scenarios outlining their possible trajectories. These are designed to guide...
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