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Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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IT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT costs in a way that matters...
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Many organizations forget the essential role IT plays during M&A integration. The involvement of IT is critical to providing a better view of risks, improving ease of...
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Even though IT-related activities can be the larget cost item in an M&A, many organizations continue to underestimate the role IT plays in successfully executing a merger...
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and...
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Managers are often too busy focusing on process elements of change; as a result, they neglect major opportunities to leverage and mitigate staff behaviors that affect the...
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The responsibility of employee engagement has been abdicated to HR and the executive team for years. It’s time for managers to take ownership.
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To achieve greater likelihood that your project will stay on track, watch out for the four big pitfalls: scope creep, failure to obtain stakeholder commitment, inability to...
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