Zendesk: Customer Service Management Powerhouse Looks to Expand Its Footprint

Zendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,...

Adobe Deepens Ties With Microsoft and LinkedIn to Enhance Account-Based Experiences

Adobe announced at Adobe Summit 2019 that it is deepening its partnership with Microsoft, leveraging LinkedIn as a data source within Adobe Experience Cloud to provide...

ServiceNow Branches Beyond Internal IT Service Delivery to Tackle External Customer Service Use Cases

ServiceNow has been a mainstay vendor for internal IT service management for over a decade. It is now making a concerted effort to expand into adjacent functional areas,...

Magento in Motion: Adobe Officially Repositions Magento as Adobe Commerce Cloud at Summit 2019

Adobe announced at Adobe Summit 2019 the launch of Adobe Commerce Cloud – a rebranding of its savvy acquisition of Magento. As part of the launch, Adobe highlighted strong...

The Latest Microsoft AI Power Play

Microsoft is releasing free online courses for artificial intelligence. This is its attempt at remaining relevant in the AI space, so you might as well take advantage.

Atlassian’s Impending Acquisition of AgileCraft Brings Focus to Executive Needs Within the Agile Landscape

Atlassian is a top provider of software to support Agile development work management and portfolio management. Its impending acquisition of AgileCraft now provides the...

ServiceNow and Adobe Take On Customer Relationship Management Giants

Adobe and ServiceNow are partnering to improve customer service and experience management. This reflects ServiceNow’s strategy to expand beyond ITSM, but this space will be...

Justify Your Approach to Structuring Your ALM Environment

Teams want an open and integrated application lifecycle management (ALM) environment. Teams are now empowered to adopt the tools they need to address complexities and...

Choose the Right ALM Solutions to Manage Product Delivery

Use your application lifecycle management (ALM) tools to manage the complexity of today’s frequent deployment cycles and ensure alignment and traceability with business...

Dassault Is the Latest PLM Vendor to Harness Automation

Dassault has announced a partnership with ABB, making it the third major PLM vendor to collaborate with an industrial automation expert. The stated goal of the partnership...
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