Applications - Storyboard

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Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3 Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
Master Contract Review and Negotiation for Software Agreements – Phase 3: Negotiate Contract This phase of the blueprint, Master Contract Review and Negotiation for Software Agreements, will help you create a thorough negotiation plan.
Master Contract Review and Negotiation for Software Agreements – Phases 1-3 Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
Master Contract Review and Negotiation for Software Agreements – Phase 1: Gather Requirements This phase of the blueprint, Master Contract Review and Negotiation for Software Agreements, will help you define your business use case and build your stakeholder team.
Master Contract Review and Negotiation for Software Agreements – Phase 2: Redline Contract This phase of the blueprint, Master Contract Review and Negotiation for Software Agreements, will help you redline your proposed software contract.
Optimize Applications Release Management – Phases 1-3 This storyboard will help you increase the success of releases with standardized release management practices.
Optimize Applications Release Management – Phase 1: Review Your Release Management Objectives This phase of the blueprint, Optimize Applications Release Management, will help you define the motivators for optimizing release management.

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